Privacy Policy

CTS Wholesale Ltd are committed to protecting and respecting your personal information and privacy. Your privacy is of the highest importance to us and we promise never to release your personal details to any outside company for their mailing or marketing purposes. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, when you use our site, receive any services and/or through other interactions and communications you have with us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using CTS Wholesale Ltd’s services you are accepting and consenting to the practices described in this policy. You may withdraw your consent to this processing at any time by contacting us. If you do withdraw your consent, we will be unable to provide services to you or process your application to register for services. If you are unhappy with the way in which we are processing your personal data under this policy, then please contact us.

Information we may collect about you

• Personal details such as names, addresses, phone numbers, email addresses, demographic information such as postcode, preferences and interests.
• Information relevant to specific customer offers and/or surveys which will be discussed at the time.
• Usernames and passwords to login to any platforms provided by CTS Wholesale Ltd along with personal details collected from social media accounts where you interact with our business accounts.
• Purchase history which will sometimes include billing address and delivery addresses, methods of payments and payment details.
• Your marketing preferences as well as open rates on our campaigns.
• We use cookies for certain functions and operations of our website. In particular, we use cookie information to track usage patterns to provide us with statistics to analyse and improve our website. Such information can be the number of users who visit our site, the date and time of visits, the number and type of pages viewed and navigation patterns. No personal information is stored in a cookie and the session is not accessible from the client. You may configure your browser to accept all cookies, reject cookies, or notify you when a cookie sent. Each browser is different, so check the “help menu” of your browser to learn how to change your cookie preferences. Please note that our services and our website are designed to work with cookies and disabling cookies may affect your usage of our services or our website and may prevent you from taking full advantage of our services. We do not exchange cookies with any third-party website or external data suppliers, except with the partners we are working with to provide our services to you.
• Technical information about your internet connection and browser as well as the country where your computer is located, our web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
• Your image may be recorded on CCTV when visiting our premises.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To contact you about the services to be provided to you and to provide the services to you.
• To contact you about the services you have received, including asking you about your experience.
• Contact for the above 2 points may be made via telephone, email or letter to improve the quality of our customer services and in order to comply with any legal requirements.
• To serve website content and advertisements to you.
• If you consent, to provide you with information about products and services we feel may interest you.

We require this information to help us understand your requirements and to help us provide you with the best service possible.
We will not share information without prior consent from the individuals.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is that we have a legitimate interest.

Storage of personal data

We take all necessary and reasonable steps to secure your information electronically. This includes but is not limited to:

• Restriction of access permissions for CTS Wholesale personnel. Only authorised personnel that directly require your information to perform their specific job role will have access to the specific information we hold about you.
• Encryption or your data which is held off site on secure servers maintained by professional IT providers.
• Protection of your data through industry standard software such as virus checkers, spam filters, MFA protocols, software and professional IT services to safeguard against ransomware attacks and other unauthorised breaches.
• Continuous data protection through multiple recovery protocols and safeguards.
• A zero-trust framework including continuously learning and adapting to stay ahead of emerging threats.

We try to avoid printing any hard copies of your information but when this is required, we also shred this to industry standards when no longer required. Your information is not stored long term in any printed form.
Where we are using personal information to keep you up to date with information and product releases (marketing information) we will retain details for up to 24 months.
Any other data for customers who have traded with CTS and therefore we’ve had to collect data, we will hold for 7 years in accordance with HMRC requirements.
We will then securely destroy your information whether that is held electronically or in paper format and make requests that any of our third-party partners (for example our couriers, back-office providers) do the same.
The only exceptions to this will be if we have been asked to retain information by an official UK government body (i.e., tax regulation) or by law enforcement (i.e., an open fraud case)
In all cases, we will keep your information for “no longer than is necessary”.

Your data protection rights

Under data protection law, you have rights including:

Your right of access- You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Please note that certain data may be necessary to be held for compliance with other legislation for a specific period of time.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request on the details provided at the bottom of this policy.

Contacting us

If you have any comments or questions relating to privacy, please contact us below.
CTS Wholesale Ltd
Trent bridge Farm
Yoxall Road
DE13 8NJ

T:01543 474920

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline Number: 0303 123 1113
ICO Website: